Contact our Customer Service:
Make a call: +44 (0)208 016 4141
Our phone lines are open Monday to Friday 9am - 5pm London UK time.
FREQUENTLY ASKED QUESTIONS:
We aim to ensure that you receive your order as quickly as possible.
Once your order is successfully submitted, our warehouse processes your order the same (if ordered before 3pm) or following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with the delivery date.
You should receive your order within 1-3 business days, depending on the type of shipping you have chosen. Packages are not shipped nor delivered on weekends and local public holidays.
Standard Delivery: Please note that our standard delivery times (2-3 business days) are estimates and may vary due to external factors outside of Believe London’s, and our courier’s control.
Next Day Delivery : When ordering with next day delivery you will receive your order the next day providing your order is complete before the cut off time. If placed after the cut off time you will receive it the following day.
These factors may include but are not limited to, extreme weather conditions, technical failures, customs delays, etc.
Additionally, please note that during promotional campaigns, delivery times may be longer than usual.
You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.
The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the jewellery was received.
Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made.
Kindly note that you may be subject for the shipping expenses in returning this package to us.
Believe London does not take responsibility for any items lost during the return shipping.
Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.
It must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the jewellery was received.
If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 1-5 business days.
Please note that campaigns and holidays can delay the processing of your return slightly. Do not hesitate to contact us if you should have any questions regarding this!
Within same day or 1 business day of placing your order, after it has been scanned at and sent from our warehouse, you will receive an e-mail containing your package tracking information.
To track your package, simply use the tracking number provided in the email.
Free standard shipping is provided by Believe London worldwide.
Express Shipping is available at an additional cost.
When ordering with next day delivery you will receive your order the next day providing your order is complete before the cut off time (2pm UK/USA time). If placed after the cut off time you will receive it the following day.
You may be subject to, but not limited to: VAT, import duties and/or taxes, which are levied once the package reaches the destination country.
Believe London does not charge you any VAT/taxes when placing your order. You are instead subject to paying taxes to the local customs in your country if orders are placed destined for countries outside UK or USA. The deduction of VAT from your order is made at the product page or in the checkout on our website. Kindly note that Believe London are unable to advise if you will pay taxes locally or any potential amount that you will be charged.
For more information regarding additional fees levied by your local government, we suggest that you contact your local customs office.